Yvonne Collier People Skills

Zonta Club of NSB - Women's Issues

2011-03-13T12:46:00.000-07:00

International Women's Day 2011

2011-03-06T19:46:00.000-08:00

International Women's Day 2011

Subject: International Women's Day 2011 Tuesday, 8 March 1pm North Sydney

You are invited to North Sydney Stanton Library Tuesday 8th March IWD. 1pm - 2.30pm to celebrate the centenary of International Women's Day.   

Listen to inspiring speakers- including North Sydney Council General Manager Penny Holloway and Yvonne Collier from Zonta International.   

The event is FREE and there will be a gold coin donation for Zonta, raising money specifically for the 'birthing kits' (sent overseas) . . . do come along and find out more.   

Join in the International Women's Day Mini Trivia Quiz on the day and you could win a prize.   Light refreshments will be served after the event.  Seating for 100. Standing room available. Everyone is welcome - men, women and children.

Bookings required for catering purposes on 9936 8400 or email infodesk@northsydney.nsw.gov.au  

More info  http://www.northsydney.nsw.gov.au/www/html/6922-whats-on-at-stanton.asp?intLocationID=6922   

Hey love to see you there.  

Yvonne Collier CSP  

Zonta President North Sydney Breakfast Club  

http://www.zontadistrict24.org/District24/Home.html  

http://www.yvonne@yvonnecollier.com

Do you build or shut down ideas and conversations?

2010-10-28T06:34:00.000-07:00

Has someone asked you a question and you gave your best response. And they negated it!

This happened to me today. I gave their question my best shot and they said no that was not the right answer / response.

Well for me my answer was correct and true. And as an assertive skills trainer I want you to hear me!

And as an encourager, facilitator, trainer, mentor and coach I give and appreciate a response that acknowledges my truth.

How? It is easy when you know how.

Say yes . . . that’s one way / that's interesting / I hadn't thought of that, AND here’s another possibility / alternative / idea . . . what do you think?

This validates the other person’s reality while exploring and expanding both our thoughts and models of our worlds.

I encourage you to please accept and build on others responses today. Your communication, relationships and life will be better.

AND enjoy this!

All the best

Yvonne

Workplace Behaviour with Yvonne Collier CSP

2010-09-23T23:33:00.001-07:00

Check out this SlideShare Presentation:

Workplace Behaviour with Yvonne Collier CSP

View more presentations from Yvonne Collier.

Bullying & Sexual Harassment

2010-09-23T06:45:00.000-07:00

Unacceptable workplace behaviour in the form of bullying and harassment is increasingly making the headlines every day.

Costs to organisations in terms of lost productivity, absenteeism, staff turnover, legal costs, damages, workers compensation . . . have put the expense to the Australian economy between $6 billion and $36 billion.

In the past, harassed individuals would leave a toxic work environment. Today there are more and new avenues for employees to stay and make a claim and get compensation.

So here are several MUSTS for organisations, managers, Directors, the Board, supervisors . . .

Policies and procedures must be in place, and implemented.
All staff need training in what is inappropriate and appropriate behaviour
Responsibilities and liabilities of inappropriate behaviour for individuals as well as the organisation
Basic knowledge of the legislation
Record details of behaviours, responses, training, attendance at training . . .
Assertive skills: what to say and how to say it, to stop unacceptable behaviour. Ideally to ‘nip it in the bud’ so it doesn’t grow and spread.

3 key ways to encourage people to change their unacceptable behaviour

You, the manager / leader / supervisor / team player, must model the behaviour you want to see
Educate and inform about the costs and consequences of unacceptable behaviour
Encourage exploration of the benefits and rewards of acceptable behaviours / best practice.

With Sydney University Centre for Continuing Education Yvonne runs a one day workshop to help you open your eyes to new legal avenues available to employees, steps you must take to reduce risks of claims, and allow you to learn and practice assertive skills, what to say and how to say it.

http://www.cce.usyd.edu.au/course/shbw

Yvonne also runs in-house workshops from 2 hours – 1 day and coaches 1:1 in assertive skills.

http://www.maddisontraining.com.au/Maddison/BSH.html

Wishing you a safe, fair and productive workplace.

Enjoy.

Yvonne

+61 2 9904 3341

Assertive posture, voice and tone

2010-08-03T19:14:00.000-07:00

Clues to tell if someone is lying

2010-08-02T05:24:00.000-07:00

With better people skills you will live longer

2010-07-31T22:55:00.000-07:00

Another good reason to develop your people skills and cultivate better relationships . . . You’ll live longer.

An analysis of 148 studies, 300,000 people by Professor Holt-Lunstad, from Brigham Young University, Utah found that strong relationships with friends, family and colleagues can lower your risk of death by up to 50%.

So what will you do today to improve your relationships?

Here are 3 questions you can ask of the important people in your life . . .

Start with the frame . . .
I really value our relationship and I’d like to make it even better.
So I’d appreciate your honest feedback on 3 questions.
1. What can I do more of?
2. What can I do less of?
3. What would you like me to start doing?

Now, you need to be brave and willing to follow through.
I’d love to hear how you go with the responses and your follow through.

Enjoy
Yvonne

Pay attention to how you feel

2010-07-11T05:07:00.000-07:00

"It is not your role to make others happy; it is your role to keep yourself in balance. When you pay attention to how you feel and practice self-empowering thoughts that align with who-you-really-are, you will offer an example of thriving that will be of tremendous value to those who have the benefit of observing you." Karen Swain

So today, maybe on the hour - every hour, ask yourself, 'what am I really feeling now? By naming your feelings, in the moment, you can move on to (even) more empowering thoughts and feelings.

With love, light & laughter,
Yvonne

managing up

2010-05-18T03:13:00.000-07:00

John Baldoni talks and writes about Leading Your Boss, The Subtle Art of Managing Up.

I’ve just listened via Sydney’s ISPI to a summary of John’s presentation at the San Francisco ISPI conference earlier this year. (International Society for Performance Improvement)

Would you like to know the bottom line? The conclusion?

Make your boss look good!
3 Hows?
• Know their responsibilities
• Know his/her KPIs
• Know their expectations

And the hugely important next step is, it’s in your best interests to act on these.

So what can you do today to make your boss look good?

Love to hear what you plan to do.
Yvonne

More info: http://www.johnbaldoni.com/blog/index.php?y=09&m=12&d=01

People Skills: A key skill for the next decade

2010-01-09T19:53:00.000-08:00

In 9th January Guardian (UK), Futurist Ian Pearson reports on four Key Skills for the next decade.

Along with adaptability, adding Spanish or Mandarin to your repertoire and entrepreneurship, People Skills are key skills for the next decade.”
He writes, “While artificial intelligence (AI) will have mopped up many jobs by 2020, it won't (yet) have replaced the need for interpersonal skills such as caring, negotiating, judgment and leadership. It will take AI another couple of decades to do that stuff."

John McCarthy, coined the term artificial intelligence (AI) in 1956, and defines it as "the science and engineering of making intelligent machines."

Ideally, we use intelligent machines to help us be more efficient and effective. With this we generate more productivity and it releases us to engage with the people who are important in our lives. Our families and friends. Colleagues and clients. Random people we may meet, synchronistically, who become our clients and friends.

What will you do today to cultivate the important people in your life?
Enjoy.
Yvonne

http://www.guardian.co.uk/money/2010/jan/09/employment-law-market-changes

2009-12-21T18:20:00.000-08:00

Happy Christmas

We made and sing a song for you,
'cos 'People Skills' are what we do!

Click on the video, YouTube link (top right)
and let us know what you think!

http://www.youtube.com/watch?v=TvofRK6Nc6U

Enjoy,
Happy Christmas
LOL
Yvonne & Dean

People Skills triumph

2009-12-03T15:50:00.000-08:00

Survey Shows Interpersonal Skills Can Trump Technical Knowledge in Job Search and Job success.

A recent survey developed by Accountemps, asked 1400 CFOs "If two candidates interviewing for an accounting or finance position had similar skills, which one of the following additional qualifications would you find most valuable?"
31 percent of chief financial officers said applicants' people skills would tip the balance over such attributes as software proficiency. This is up significantly from five years ago when interpersonal skills were cited by only 1 percent of respondents.

And I'd suggest that what is true for accountancy professionals in the USA, is true for almost all positions and professions around the globe. ‘People skills’, the ability to ‘get along with each other’, to disagree with respect, to challenge ideas assertively, and collaborate for the greater good and greater gains is even more key to success in 2010.

What will you do today to polish your people skills?
Smile more and have a great day.
Yvonne

For more survey details: http://www.accountemps.com/PressRoom?id=2538
For help with ‘people skills’ http://www.maddisontraining.com.au

inspiring quote for the day

2009-11-12T14:48:00.000-08:00

"Success is getting what you want.

Happiness is liking what you get."

H Jackson Brown (author, ex marketing & creative director)

So today . . . smile, be grateful and happy with what is . . . and in appreciation of all that has gone before, build on it.

Enjoy the day.

Yvonne

"Act local, think global"

2009-11-03T03:33:00.000-08:00

This morning at a Sydney Zonta breakfast, Sam Mostyn (AFL chair, ex IAG and lots more)spoke about a campaign for daughters, mothers, sisters and grandmothers - committed to protecting our climate, our communities and our future, leading change for the better. "Act local, think global", can bring change and sustainability. On the website are hundreds of practical ways we can save carbon by changing our behaviours as well as the science and economics behind the information.

Check out. http://www.1millionwomen.com.au

Grandfather of Professional Australian Speakers Eulogy

2009-10-19T04:19:00.000-07:00

Have you attended a funeral lately?

Today, on behalf of all the Australian National Speakers family I had the privilege of giving the eulogy, honouring the HUGE contribution of Walter Dickman to the professional speakers of Australia.

Walter helped found the National Speakers Association of Australia along with John Nevin, Ron Tacchi & Doug Malouf. Walter’s mentoring leadership amplified their enthusiasm.

He was a man with an absolute genuine interest in encouraging people.

When I received the National Speakers Association of Australia prestigious Walter Dickman Award in 2006, it was for the same spirit Walter placed as a benchmark for outstanding service to the National speakers NSW Chapter and community.

Walter expressed humility in having an award named after him, the honoured annual recipients (since ‘95) . . . were delighted to be recognized as examples of Walter’s spirit and values.

Here is a link to the Video captured in 2005, of an interview with Walter as part of the NSAA Heritage Project requested by the then President Rodney Marks CSP.

http://www.youtube.com/watch?v=ZHVpEDN-9yY

It is just two minutes long and in his senior years Walter’s humorous nature and enthusiasm still shine.

Goals, action, results, pleasure

2009-10-13T12:15:00.000-07:00

According to Psychology Today, achieving a goal you've set produces dopamine, a neurotransmitter responsible for feelings of pleasure. 

So today, why not NOW, set a short term goal, one that will give you a quick win. What's the first step . . . do it. This gives you momentum. Focus on your outcome. Take more action and reap the rewards before the end of today.

Enjoy the journey

Star5Speakers Business Lunchtime Seminar, 6th October, 12.30 – 3pm, Sydney CBD.

2009-09-26T18:14:00.000-07:00

Yvonne invites you to the Star5Speakers Business Lunchtime Seminar, 6th October, 12.30 – 3pm, Sydney Royal Automobile Club, 89 Macquarie Street. Business strategies for massive results. Intensive. Practical, Action, Sustainability, Certainty, Magical Marketing. Communication. Every person attending receives a FREE Marketing Audit $2K value. More info and to register http://starfive.eventbrite.com

Latest 'Getting What You Want: Assertive Skills & more' course Friday 30th October & Friday 6th November

2009-09-26T16:27:00.000-07:00

Over a thousand people have learnt how to Say 'NO' to what they don't want and a big 'YES' to what they do want with Yvonne and Sydney University Centre for Continuing Education. 'Getting What You Want' a wonderful 2 day Assertive Skills workshop, with a week in between to practice.

It changes lives. If you'd like the benefits of being assertive come along. All welcome.

Here is the link for more information.

http://www.maddisontraining.com.au/gwyw.html

Assertive Tip

2009-09-26T16:23:00.000-07:00

Recent research by Associate Professor Cameron Anderson at the University of California, Berkeley found that people are likely to be perceived as leaders, if they speak up. Even if there answers were wrong!

So get courageous. Say what you think. Express your view. Say how you feel. Speak up.

And your confidence, presence and leadership will grow.

Continuous Improvement

2009-03-10T15:12:00.000-07:00

Respect for People and Continuous Improvement are the two pillars of the Toyota Way.

Toyota talk about the 'Kaizen mind' which can lead to innovative thinking +/or evolution, building 'lean' systems and promoting organizational learning. As a people skills trainer, facilitator, speaker and coach I can help you and your team become better thinkers and create inspiring experiential learning.

Pick one of the three.

Your thinking, your systems or your learning.

What can you do to make even a little improvement in each of these today?

Let the words of French psychologist Emile Coue help you. "Everyday in every way I am getting better and better."

More soon

What can we learn from the Toyota Way?

2009-03-10T13:59:00.000-07:00

I've just finished reading Toyota Culture: The Heart and Soul of the Toyota Way by Jeffrey K Liker and Michael Hoseus. 562 pages of inspiring examples, methodology and insights into the people-centric culture of Toyota all around the globe.

As someone passionate about 'people skills', I love that 'people are the heart and soul' of the Toyota Way. 'Respect for people' and 'continuous improvement' (Kaizen) are the two pillars that make this a reality.

So how can we bring more of these into our lives at work and home?

Today, what can you do to show more respect for your team mates and your customers / clients / donors?

Who can you encourage today?

Who deserves a 'thank you'?

Who can you help today?

More soon. Enjoy your day.

Welcome to People Skills tips with Yvonne Collier

2009-03-09T22:28:00.000-07:00

USA President Roosevelt said, "The single most important ingredient for success, is the knack of getting along with others."

I am not sure if it was Franklin or Theodore but I do so agree.

Maybe the first thing to remind ourselves is why do we want to get along with others? What are the benefits?

More productivity, a more harmonious life and more joy are three that spring to mind immediately.

What are the benefits for you? Come up with your top 3 and I'd love to know yours.

Now you know why, what is one thing you can do to get along with others better?

This blog will build into a resource of useful tips, tools and ideas.

So here is my favourite to kick us off!

It is a quote that is credited to both Sai Baba and Mother Theresa and this is my model of the world.

"Life is a challenge . . . meet it,

Life is a dream . . . realise it,

Life is a game . . . play it, and

Life is love enjoy it."

So 'til next blog time,

Enjoy.